Thank Them, and Ask Them to Thank You _ must be sincere Money is often a touchy subject, so politeness about it is a good idea. Your clients are paying you money that they've earned with blood, sweat and tears, so let them know you appreciate it. You should also invite them to contact you if they have any questions and, more importantly, make it clear that you appreciate their present (and future) business. Some people also welcome testimonials; for example, by adding, "Let us know how we did. Write a testimonial and sent to... " If you're building your website's testimonials page or want to complete the feedback loop, this is a great way to get clients to give feedback on your work. If they have suggestions for making the process smoother, it's also a great opportunity for you to improve.
Extending the solution _ Now that the solution is fully implemented, they are already looking at the next steps. An obvious move is to capture invoices that originate electronically, either as EDI or that are sent by email. Although the data entry problems may not exist with these invoices, they still need to be approved in the same way as paper invoices so the workflow will be of benefit. IMS also includes a Management Information module with full reporting capabilities which is also being investigated.
Integrated retrieval _ Invoices can be retrieved from IMS at any stage, the full audit trail and a history of the workflow determines exactly where in the process each invoice is. It is also possible to retrieve invoices directly from their ERP system due to the integration with IMS. The full audit trail is vital as they have to comply with Sarbanes Oxley legislation. The IMS solution is used to assist in this compliance, with the audit trail providing a complete history of the lifecycle of each document.